Work With Us

• Commitment: 50-75 hours, plus training
• Schedule: Training session late June. Regular daily shift July 2-13.
• Rate: Starting at $18/hour
• Reports to: Patron Services Manager and Coordinators  

ABOUT THE TORONTO FRINGE

The Toronto Fringe is an organization committed to being inclusive and accessible and all our programming reflects this principle. We ensure that we produce well-marketed, well-organized, and fiscally stable events through which artists may develop and produce new work. More information here. 

Organization Mission

The Toronto Fringe is a platform for everyone to access, discover, and experiment with the arts. By valuing creative experiences, we contribute to a healthy arts economy and, ultimately, a thriving society.

Organization Values  

ACCESS - in every sense of the word 
ACCOUNTABILITY - we work with integrity and respect 
CREATIVITY - freedom of expression permeates everything we do 
EXPLORATION - we let curiosity be our guide 
SUPPORT – empowering you to take a chance

THE 2025 TORONTO FRINGE FESTIVAL

• Will present up to 108 indie companies at 8 main theatre venues, 4 satellite main theatre venues and 10 unconventional venues.
• Opens July 2, closes July 13
• Tickets will be sold in advance online beginning June 4th at noon. The Festival Box Office will open at Soulpepper Theatre on July 2nd, when the Fringe Patio launches.
• Hosts a festival hub and the Fringe Patio at Soulpepper Theatre in the Distillery District.
• Will uphold safety and COVID-19 risk mitigation policies across festival in keeping with or beyond municipal and sector requirements and standards.

WORKING AT THE FRINGE FESTIVAL  

These positions are hired seasonally to support the high volume of patrons who attend the Toronto Fringe Festival. This position rounds out the Patron Service team for the festival and is crucial to ensuring a smooth, safe, and positive festival experience for patrons. This position is fully immersed in the patron side of the festival and requires on the ground patron interaction and problem solving.  

Things to know:  

• These positions all handle a high volume of patron interaction during the festival.  
• These positions are all patron-facing, and often the first point of contact for patrons during the festival.
• The ideal candidate excels in customer service and organization and is eager to contribute to creating an inclusive and positive festival experience for all.
• Venue FOH Supervisors, roaming FOH Supervisors, and Patron Services Supervisors will all be supplied with a Fringe Festival Staff T-shirt (That is optional to wear after opening day)
• All positions will have training in June 2025
• FOH positions require full availability for Fringe Festival dates, July 2-13
• All candidates must be eligible to work in Canada

VENUE FRONT OF HOUSE SUPERVISOR

Main Duties

Managing a festival performance venue including:

• Daily FOH booth set up
• booking at-the-door tickets and selling merchandise
• organizing pre-show line-ups
• managing customer service issues and maintaining respectful, well-informed patron support
• liaising with technicians and artists to open and hand over house
• Providing accurate daily show reports, tickets and merchandise sales reports, donation (Tip the Fringe) reports
• Managing the onsite cash float  
• Being the onsite festival representative at the performance venue
• Managing a team of rotating FOH volunteers  
• Making a pre-show speech, including asking for donations to Fringe at each performance  
• Other duties related to managing the venue as required  

Skills and Qualifications:

• Outstanding customer service and interpersonal skills
• Comfortable working in a busy, complex environment  
• Comfortable managing several tasks and people concurrently  
• Be able to work independently  
• Comfortable working with electronics, including scanner/phone devices and box office systems on an iPad
• Comfortable working outside and moving around to carry out duties
• Additional Assets (appreciated, but not required):
• Previous Box Office and Front of House experience  
• Previous Front of House experience in a Festival environment
• De-escalation skills and problem solving
• Sensitive and aware of diverse abilities, identities, ages, etc.
• ASL fluency

HOW TO APPLY

Please submit an application here.

Alternatively, submit the information on the application form (see below for outline of questions) in a single PDF by email to employment@fringetoronto.com with the subject line: 2025 Patron Services Application

Please submit your application as soon as you are ready. Applications will remain open until all positions are filled.  

The link takes you to a form with the following questions:  

1. Name  
2. Email address  
3. Phone number  
4. Address  
5. Pronouns (optional)  
6. Self-Identification (optional)  
7. What is your experience working in theatre or patron services?
8. What skills and experience make you an excellent fit for this role?  
9. Do you have any major scheduling conflicts between June 23 and June 30 (training), or between July 2 and 13 (festival dates)?
10. SCENARIO: You have just opened the house at your venue. Your volunteer at the doors is having difficulty figuring out how to use the scanner, and at the same time your volunteer at the box office table has let you know that a customer is upset and wants to talk to you. What do you do?
11. Is there anything else you’d like us to know?  
12. Upload a CV or resume in PDF format  

We include the optional opportunity for voluntary self-identification, for you to share with us any important identities you hold that shape your identity/experience in a way you would like known.  

The Toronto Fringe is committed to employment equity and diversity. Everyone is welcome to apply. We encourage applicants from equity-seeking communities and intersecting identities to apply. Toronto Fringe is committed to providing staff with a work environment free of discrimination and harassment, and fostering an inclusive and supportive workplace.  

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to apply but require additional time, or you need accommodations of any kind to apply for this position and/or would like to submit your materials in an alternative format, please contact the hiring committee at employment@fringetoronto.com  

Final candidates may be asked for references. All applications are considered confidential.  

APPLICATION PROCESS

• Applications are accepted from now until all positions are filled. Please submit your interest as soon as you are ready.
• Applications will be reviewed by the Patron Services Manager
• We will only contact selected applicants chosen for an interview. At least one of the above staff plus another member of senior staff from Toronto Fringe will be present at the interview, which will take place virtually.
• We will begin to send offers beginning the week of May 11

Thank you for all candidates who express interest in working with Toronto Fringe. Due to time constraints, only select applicants will be requested to interview.